Contact Us

Whether you have a question about an order, need help choosing the right size, or just want to share a photo of your pet enjoying their new favorite spot — our team is always happy to help.

Email us

Email: [email protected]

We reply to every message within 1 business day (Monday–Friday). Messages sent over the weekend are answered the following Monday.

Before you write — you might find your answer faster

A lot of common questions are already answered on our FAQ page — including shipping times, returns, sizing, and payment. It’s the quickest way to get help.

Order questions

To help us assist you quickly, please include your order number (from your confirmation email) and the email address you used at checkout.

Wholesale & partnerships

Interested in stocking JoyFluff or collaborating with us? Email [email protected] with a little about your business and we’ll be in touch.