Privacy Policy

Last updated: June 10, 2026

JoyFluff (“we”, “us”) respects your privacy. This policy explains what personal information we collect when you shop with us, how we use it, and the choices you have.

Information We Collect

• Order information — your name, shipping and billing address, email, phone number, and the items you purchase.
• Payment information — processed securely by our payment providers. We never see or store your full card number.
• Account information — if you create an account: your login email and order history.
• Device & usage data — IP address, browser type, and pages visited, collected via cookies and similar technologies.

How We Use Your Information

• To process and deliver your orders, and to send order confirmations and shipping updates.
• To respond to customer service requests.
• To send marketing emails only if you opt in — you can unsubscribe at any time via the link in every email.
• To improve our website, products, and shopping experience.
• To prevent fraud and comply with legal obligations.

Sharing Your Information

We never sell your personal information. We share it only with service providers who help us run the store — payment processors, shipping carriers, email providers, and analytics services — and only as needed to perform their services.

Cookies

We use essential cookies to make the cart and checkout work, and optional analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

Data Retention & Security

We keep order records as long as required for tax and accounting purposes, and protect your data with industry-standard encryption (HTTPS/TLS) and access controls.

Children

Our store is not directed at children under 13, and we do not knowingly collect their personal information.

Contact

Questions about this policy? Email [email protected].